If you’re new to online banking with Rapport – and even if you already use it every day – you may be wondering if it’s safe. The answer is yes. We do everything possible to protect you. We use the most rigorous security technology available and monitor our systems 24/7 to safeguard you from breaches.
We can’t do it alone, though. You also have a big part to play. While online banking is very safe, you should always exercise caution when doing any transaction online. Only you can protect your passwords and personal information. And while we’ll alert you to fraud and scams as we learn about them, you are the most important line of defense against cyber criminals.
The good news is that protecting your banking information isn’t hard to do. Taking a few simple, proactive steps on a regular basis – in combination with the robust security Rapport already has in place – will keep you well-protected. Here are some helpful best practices for you to follow.
Safe Browsing Practices
How and where you browse and bank online can expose you to security breaches. You can control this exposure by:
- Creating a strong personal access code (PAC) that you change regularly
- Never disclosing your PAC to anyone
- Always logging out of your online banking sessions
- Opting for e-statements and reviewing them as soon as you get them
- Clearing your cookies and cache regularly
- Choosing private browsing
- Using a verified app instead of a browser for mobile banking
- Never using public Wi-Fi when banking online
- Letting us know if your address or personal information changes
Learn more about what you can do to keep your personal information secure when banking online. rapportcu.ca/Personal/AboutUs/InternetSecurity/SafeBrowsing
Keeping Your Device Up To Date
We use state-of-the-art encryption technology to ensure secure communications with you, but only you can be certain that your computer or mobile device is up-to-date and virus-free. You can do this by:
- Regularly updating your operating system
- Downloading new security features as they become available
- Consistently backing up your data
- Using only the latest version of your browser
- Installing a personal firewall on your devices
- Ensuring your mobile device is password protected
- Installing apps that allow you to locate and remotely erase data
Learn more about what you can do to ensure the security of your online banking device. rapportcu.ca/Personal/AboutUs/InternetSecurity/ComputersAndSmartphones/
Avoiding Fraud and Scams
We do all we can to protect you from fraud and identity theft, but cybercriminals are creative and relentless. Fortunately, you can protect yourself from being a victim of this kind of crime. We will never – ever – send you an email to verify your online banking details or tell you that your account has been compromised. If you receive an email from someone trying to look like Rapport, don’t open it. If you do open it, never click on any of the links, even if they look legitimate. If we suspect a fraudulent or suspicious transaction on your account, our Member Assistance Call Centre team will reach out to you by telephone. Another great reason to make sure we have your current contact information.
Learn more about protecting yourself from frauds and scams. rapportcu.ca/Personal/AboutUs/InternetSecurity/InternetScams
Your financial wellness is our number one priority at Rapport, whether you’re in one of our branches or banking with us online. We show this commitment by offering you the best banking security currently available, but when it comes to online transactions, we also need you to do your part. Taking a few simple precautions will allow you to use all of the benefits of managing your money online safely with the peace of mind you deserve.